Withdrawing On Time

Malina Casino: Get Verified Once and Withdraw Without Waiting

The licence requires us to confirm who you are, and the check usually takes around 38 hours.

Start Verification

Licensed in CuraçaoGaming Control Board Curaçao license OGL/2010/8722/123, operating since 2010.

The Waiting Phase

What Happens During the Identity Check?

The most common worry, that the check has no clear owner or timescale, is answered here.

Who checks

Malina Casino N.V.

Under which licence

Gaming Control Board Curaçao, OGL/2010/8722/123

How long

38 hours

Mandatory at the latest

before the first withdrawal

Where to ask

[email protected]

Minimum age checked

18+

Doing It Right

Pass the Check on Your First Attempt

Sharp copies sent in one go are how Malina Casino keeps the 38 hours short.

Your Three Slots

Log in and open the account area, where the documents section sits under your profile details. Note the three slots listed there so nothing gets uploaded twice.

Frame All Four Corners

Put your government-issued photo ID into the first slot as a colour photo or scan. Watch the edges: all four corners and the document number must sit inside the frame.

Dated, Named, Complete

Send proof of address dated inside the last few months, showing your full name and home address exactly as registered. A cropped header or a missing postcode is the usual reason a copy comes back.

Keep the Confirmation

Sit tight after submitting, because a review of 38 hours on average follows and you will get an e-mail either way. Keep the confirmation screen until the answer lands in your inbox.

Getting It Right

The Papers Behind the Identity Check

This table helps at the moment you sit down to photograph your papers.

Government-issued photo ID

Confirmsyour name, face and date of birth

Copy showsall four corners, photo and number sharp

Proof of address

Confirmswhere you actually live now

Copy showsfull name, home address, recent date

Payment method confirmation

Confirmsthe card or wallet in your name

Copy showsholder name, first and last digits, logo

Your Paperwork Returned: the Usual Causes

Original, Not Retouched. Anything trimmed, resized or photographed at an angle loses the edges of the frame, so the reviewer cannot confirm the document is whole. Send the original file the issuer gave you Rescan without cropping any border

When a Corner Is Cut Off. A corner folded over or a glare across the text hides the details the reviewer has to read, and the whole check stops there. Lay the paper flat in even light Photograph every corner inside the frame

Valid Paper Over Old Paper. Your ID card or address letter must still be valid on the day it is looked at, because an out-of-date paper proves nothing about you now. Check the expiry date before sending Order a fresh copy if it has lapsed

Proving the Money Is Yours

Since 2010 Malina Casino has held licence OGL/2010/8722/123 from the Gaming Control Board of Curaçao, and that licence obliges it to know the origin of the money moving through player accounts. When the check arises, it is a standard step asked of many players, not a charge laid against you.

Depending on how you play, the verification team may ask for any of the following.

Recent bank statements
Payslips from your employer
A letter from your employer
A tax or income record
A document showing a recent sale

The Moments It Starts

The Moments the Casino Asks

Nothing here arrives without warning; each request follows one clear moment in your account.

Joining the Site

New Zealand players must be at least 18, so a photo ID is looked at once your details are in and before the account starts playing for real money.

Before the Money Leaves

Under the licence, a payout cannot leave the account unchecked, so the papers arrive at the desk the moment the first withdrawal is queued.

Why Do These Differ?

A maiden name, a shortened first name or an older address on a bank slip flags a difference, and the team asks for a document that ties the two records together.

One Big Sum, One Extra Step

A payment far above your usual pattern prompts a closer look, because the licence requires the source of those particular funds to be understood.

Reader questions

Get Your Payout Question Sorted Fast

After reading, you will know exactly when the check lands on your account and how to clear it.

When will the casino ask me to verify my account?+

The license ties the check to your first withdrawal, so it must be complete by then at the latest. Malina Casino can also ask sooner, at registration or when your first deposit arrives, so keep your papers within reach from the start.

Which regulator licenses Malina Casino and under what number?+

The Gaming Control Board Curaçao supervises the operation under licence OGL/2010/8722/123, held by Malina Casino N.V., company number 802334. That licence carries the duty to run identity and money-laundering checks on every player, which is why the request reaches you at all.

Why does the casino care where my funds come from?+

Source of funds sits among the routine duties of the Curaçao licence and applies to players across the board, not to you in particular. It is a money-laundering safeguard, so treat the request as paperwork rather than an accusation.

What happens if my name has changed since my ID was issued?+

Send the identity document in your current name plus the paper trail of the change, such as a marriage certificate or deed poll. Matching every record to one name lets the reviewer close the file in a single pass.

How long does the check take once documents are in?+

Allow up to 38 hours from the moment your uploads land. Clear photos with every corner visible usually finish well inside that window, while blurry or partial files send the file back to the queue.

Can I take the photos with my phone camera?+

Phone photos are fine as long as the whole document sits in frame, all four edges show, and the text stays sharp when zoomed. Skip the flash and lay the paper flat on a plain surface to kill glare.

Are my uploaded documents stored safely?+

Everything travels over 128-bit SSL encryption and is handled only by the team that reviews your file. Send questions about handling to [email protected], and direct the documents themselves to [email protected].